The HelpDesk employs over 30 student assistants on a regular basis. These
students assist the full-time HelpDesk Staff in providing technical software
and hardware support to all members of the university community.
Applications for the HelpDesk Assistant position are accepted anytime and
can be completed on this website by filling out the fields below. If you are
interested in working at the HelpDesk, please be sure that your application
is updated each semester. It is very important that your class schedule is
included on the application so that we can determine your availability for
position openings as they arise.
Q. When will I know if I got the job?
A. Although we typically hire people
at the start of semesters we also do some hiring during the semester as
needed. HelpDesk Staff will contact you
via a phone call or email if you are being considered for a position.
Q. How much do I need to know about computers?
A. Some experience, self taught or formally trained.
Q. What skills do I need for this job?
A. Good customer service, communication and people skills. Troubleshooting
and some computer experience in any of the following: (software
applications, hardware, programming, networking)
Q. I picked up an application earlier, where do send it?
A. We prefer that you apply online using the information below. A resume or
other items can be emailed to the HelpDesk Manager, email@example.com or
HelpDesk Manager, Academic Computing, Northern Michigan University,
Marquette, MI 49855
Q. What if I don't know my class schedule?
A. If you have your NMU ID and password, you can access http://my.nmu.edu to
view your class schedule. If you still don't know your class schedule
complete an application anyway and remember the User ID and password you
used. You update your application later once you know your schedule.